Make sure the email or phone number entered is correct and that you have a stable internet connection. Tap Resend OTP to request a new code. If you still do not receive the OTP, there may be a temporary delay from the provider. Please contact support for help.

Ensure all required details are filled correctly, including your country, name, gender, date of birth, occupation, and source of income.You must also meet the minimum age requirement and use the correct input format.

Use the Forgot Password option on the login screen to reset your password. Also confirm that you are entering the correct email and that your account has not been suspended or deactivated.

You will need:

• A valid government-issued ID
• A successful selfie and liveness check
• Correct address information

Users in Nigeria may also be required to upload a valid utility bill.

Your verification may be rejected due to:

• Blurry or unclear ID images
• Mismatched personal details
• Failed selfie or liveness checks

Please review the rejection reason and resubmit the correct documents.

Some profile details cannot be changed after KYC verification for compliance reasons. If you need to update your information, please contact support for assistance.

You can request account deletion within the app. However, some information may still be retained for legal and compliance purposes.

Ensure you have a stable internet connection and are using the latest version of the app. If the issue continues, please use the available email or phone support channels.

Right now, we are laser-focused on providing the best experience for transfers between Canada and Nigeria (both ways). We plan to expand to more corridors soon!

We use real-time market data to provide competitive mid-market exchange rates. Our goal is transparency, so the rate you see is the rate you get—no hidden markups or "surprise" percentages added at the final step.

Please refresh the exchange rate page to get the latest rates. Exchange rates update regularly based on market conditions.If the rate is still not visible after refreshing, there may be a temporary issue with the rate service. Please try again later or contact support if it continues.

Most transfers are completed within minutes. However, depending on bank processing times and verification requirements, some transactions may take longer. We will always provide a status update so you can track your money’s journey.

Yes. Security and compliance are our top priorities. In Canada, The Dataseed Company Canada Limited (the entity powering Kouriar) is officially registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under registration number C10001220.

We use bank-grade encryption and robust security protocols to ensure that your personal information and financial data are always safe and private.

First, check that the transaction status shows as Completed in your transaction history. Also confirm that:

• The recipient’s bank details or Interac email were entered correctly
• The transaction is not still showing as Pending or Processing

If the transfer is still processing, please wait while the payment is being completed. If the issue continues, contact support for assistance.

If your transfer fails, the funds will usually be reversed automatically to your source account or wallet. Please check your transaction history for updates. If the reversal is delayed beyond the expected timeframe, contact support for help.

You can only cancel a transfer if it has not yet been confirmed or processed. Once the transaction is processing or completed, cancellation is usually not possible.

If the transaction is still pending, contact support immediately so the operations team can try to stop it. If the funds have already been sent, recovery will depend on the receiving bank or payment provider.

Make sure all required details are correctly filled, including:

• Name
• Bank and account number (or Interac email)

Also confirm that your account has completed the required KYC level to add beneficiaries.

A beneficiary cannot be deleted if it is linked to a pending transaction. Please wait for the transaction to complete or be cancelled before trying again.

Report it immediately in the app and contact support. The case will be escalated to the fraud or compliance team for investigation, and your account may be temporarily restricted for security while it is reviewed.